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SEO Ganghoon
Department Hiroshima shudo University The Faculty of Commercial Sciences Position Associate Professor |
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| Language | 韓国語 |
| Publication Date | 2020/11 |
| Type | Articles |
| Peer Review | With peer review |
| Title | Extracting customer dissatisfaction narratives from duty-free shoppers’ online reviews: Focused on content analysis by cultures and channels |
| Contribution Type | Co-Authored Publication |
| Journal | Journal of the Aviation Management Society of Korea |
| Journal Type | Another Country |
| Volume, Issue, Pages | 107-123頁 |
| Number of pages | 17 |
| Details | Duty Free Shops have been prospering globally and are facing intense competition. In this circumstances, researches on negative word-of-mouth of DFS customers in Korea is theoretically and practically contributing to the development of DFSs’ management strategies including service quality enhancement. The purpose of this paper is to identify dissatisfaction factors in duty free shopping and clarify some differences by cultural trait and distribution channel. |
| DOI | 10.30529/amsok.2020.18.5.007 |